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Public Service

Courteous, efficient and effective service to all patrons of the Williams County Public Library is expected and required of all Library employees. Failure to provide this level of service will be viewed by the Library administration as just cause for disciplinary action which could include suspension or dismissal.

Courteous service includes politeness, civility and discretion.

Efficient service includes timely delivery of sought information to the patron; effective service includes provision of information that is as correct and complete as can reasonably be deemed possible.

Other components of courteous, efficient and effective service to Library patrons may be established at the discretion of the Library administration as those components may manifest themselves on a case by case basis.

Approved: March 16, 1998

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